RETURNS / REFUNDS POLICY

– Returns
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.

– Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

– Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@go-prosports.com

– Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless defected.

– Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@go-prosports.com and send your item to:

Primary Address (UAE):
GO-PRO ADDRESS REQUIRED
Dubai, UAE

– Shipping
To return your product, you should mail your product to either:

Primary Address (UAE):
GO-PRO ADDRESS REQUIRED
Dubai, UAE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING INFORMATION

We ship from within the UAE. We aim to get all items purchased before their cut off time sent out the same working day, next day orders placed after this time may take an additional day to arrive. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day.

*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and GO-PRO SPORTS cannot be held accountable.

WHEN YOU PURCHASE YOU MUST DO SO KNOWING THE IMPORT RULES OF YOUR COUNTRY. WE CANNOT CIRCUMVENT THESE RULES NOR CAN WE ESTIMATE CUSTOMS CHARGES IN YOUR COUNTRY. ALL CUSTOMS CHARGES MUST BE MET BY THE CUSTOMER.

* Excludes Azores, Ceuta and Melilla, DHL Packstation, departments and territories DOM­TOM (Martinique, Guadeloupe, French Guiana, Reunion, Mayotte, French Polynesia, Saint­Barthélemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna, New Caledonia), Greenland, Åland Islands, Faroe Islands, Isle of Man, North Korea, Pitcairn Islands, Samoa, Sao Tome & Principe, Sierra Leone, Sint Maarten, Solomon Islands, Iraq, Iran, South Georgia & South Sandwich Islands, St. Helena, St. Kitts & Nevis, St. Lucia, St. Pierre & Miquelon, Sudan, Suriname, Svalbard & Jan Mayen, St. Vincent & Grenadines, Tajikistan, Timor­Leste, Tokelau, Tonga, Trinidad & Tobago, Turkmenistan, Tuvalu, US Outlying Islands, Western Sahara, Cuba. 
**Delivery times are from the time that the order ships from our warehouse.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

We strive to process all orders within two days of ordering from our UAE warehouse. Please note that during peak dispatch times delivery timeframes may be extended.